Top Complaints of ERP Systems

  • Top Complaints of ERP Systems

    Top Complaints of ERP Systems

    ERP Systems, short for Enterprise Resource Planning, are often referred to as the nerve center of an organization. A good ERP with a solid implementation can make a huge change in the way your company operates. Unfortunately, a lot of companies find after an expensive and lengthy implementation the results to be somewhat underwhelming. Shortly after an implementation or after years of dysfunctional processes that have been developed to compensate for the need for additional functionality, many of the same complaints seem to appear time and again. We’ve collected some of the most common issues businesses face working with ERP systems.


    • Rigid Mechanisms – ERP software planners create tightly locked databases with pre-determined relationships. This can be great, as it keeps responsibilities segregated and prevents possible data issues. Unfortunately, it leaves a lot of companies with confusing data and more customization than intended. Their inflexibility creates a greater struggle when trying to accurately report on information and researching the granular details that help companies drive value.
    • Lacking Accessibility – Once your ERP system is in place, letting everybody in can be difficult to manage. You can have software installed within your network, but some employees will always require remote access. For these users, terminals or VPNs can be set up but these typically slow down overall productivity, assuming the connection is available at all. In addition, vendors may or may not have the ability to review important details through an ERP’s portal, while adding them as users can be costly even when this option is available.
    • Intake Problems – While a lot of back-end processes can be solved effectively by ERP systems, a simple function like taking in documents presents a struggle. Although you have a better workflow, you still have all the same difficulties moving information through it. Turnaround times stay the same or sometimes worsen from status confusion.
    • Details Missing – There are a lot of fields which possibly can be used in any ERP system, but many of them have specific meaning and limitations. During the implementation, some data may have been stored in a strange or hidden place or been left out altogether. You may decide you need to store more data or report on something new after an implementation only to discover you have nowhere for the data to go. If that’s a customizable option, you’ll still be looking at a challenge implementing any change.
    • Costly Changes – Adjustments to an ERP system feel impossible. If your company doesn’t have internal resources, using the ERP’s support chain can be time-consuming and ineffective. Making operational changes to benefit your company may be expensive, long-term projects that don’t appear to justify the costs and won’t be approved by upper management, no matter how compelling your case is.
    • Greater Needs – As time passes and markets evolve, your business may simply develop new needs that just won’t work with your current system. Companies change their strategies and ideas. Technology is improving constantly. It’s highly impractical to replace your ERP system or even complete upgrades as often as they occur. You’re not just missing out on the benefits of a changing world but may be stuck with processes that aren’t sustainable for your growth or direction.

    If this sounds like you, don’t panic. There are great ways to get the most out of your ERP system. Don’t sacrifice best practices for a static software. Engage with a dynamic technology supplier like NextProcess to resolve your outstanding issues and improve processes across the board.  We provide an online platform with several software modules that bolt easily on to ERP systems to improve workflow, increase turnaround time, decrease staffing needs, and more.


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