Don’t Let Internal Software Lag
Customer-facing software gets all the attention. Companies pour seemingly endless time and money into the user experience of their own websites and applications. They usually get more attention than internal platforms and processes. This makes a lot of sense. Companies should be eager to jump on newer trends for consumers. It makes good sense to try and stay ahead of the competition and provide customers with the best options possible. It can have a huge and immediate impact on income. But, you can’t rely on that alone.
Keeping Up Appearances
Most major businesses present a solid front. They seem well-contained and highly functional, especially the larger ones. On the inside, things can be seriously warped. Often, you’ll see similar patterns of bad practices building on each other. Comparing audit reports is highly revealing—there are frequently deficiencies in transparency, efficiency, and overall accountability. A lot of companies have the same problems under the hood. There are cumbersome processes. There are procedures from years ago that don’t have a clear purpose. There are flexible approvals and validations that vary based on who’s available to ask at that moment—not exactly GAAP appropriate. Sometimes, labor-intensive manual processing lurks around for decades before someone stops and examines their reasoning.
Maintaining these appearances is important to ongoing success. But it’s vital to keep your business from getting to this phase in the first place. You don’t want to find yourself stuck in a holding pattern because expensive processes and ongoing delays keep your business from growing the way it really should.
Can It Be Automated?
Manual processes do happen. Every business runs into certain needs that just won’t be easily boiled down into something short and simple. This doesn’t happen quite as often as you’d think, though. More often than not, work stays labor intensive because the internal technology can’t support the necessary solution—or implementing it would be prohibitively expensive.
These tasks do start to add up. They snowball rapidly and can start to take over your back office. You lose time and money when your resources have to devote too much to routine tasks. Although your customer-facing platforms are up to date, your internal processes being stuck in the past keeps you behind.
Software Enhancement Strategy
Continuously favoring customer improvements is a typical cause of bad internal processes. Only focusing resources on consumer software isn’t a long-term, sustainable model. The platforms you use every day to process invoices, make purchases or reimburse travel expenses could be holding you back. You may not need to ditch the system entirely to make progress, though. Outside software providers like NextProcess have worked on a suite of tools designed to integrate with ERP systems. Updating internal technology means having a chance to review everything and figure out if you’re doing it the smartest way possible. You can implement approval policies, streamline document management, and create a better workflow for all of your financial needs.
Keeping your customers happy is a number one priority. But keeping them in mind also means making sure your back office procedures allow for maximum growth. When you add a software partner to help automate procedures and create visibility, you open your business up to a world of new possibility.